St18 Privacy Policy — How We Protect Your Information
St18 takes data protection and the privacy of every user in Malaysia seriously. This policy clearly outlines what information we collect, how we use it, who may access it, and your rights as a user of our platform.
Effective date: 1 January 2026. Any amendments will be published on this page with an updated effective date.
1. Information We Collect
St18 collects several categories of information when you register, use the platform, or contact our support team. This information is necessary for the platform to function properly and to provide a secure experience for every user.
Account Information
During registration, we collect your full name, email address, phone number, and encrypted password. We may also request identity documents for verification purposes, particularly for withdrawal requests that exceed certain limits.
Payment Information
When you make a deposit or withdrawal in MYR (RM), we retain transaction records including the payment method used, amount, and date. Card or bank account details are not stored directly by st18 — this information is processed by licensed and trusted third-party payment providers.
Device & Browser Information
Our platform automatically collects technical information such as device type, operating system, browser used, IP address, and pages visited. This information is used to identify technical issues, improve platform compatibility across mobile devices, and ensure login session security.
Usage Data
We record activity within the platform such as games played, session duration, transactions made, and interactions with platform features. This data helps us understand usage patterns and continuously improve the overall user experience.
2. How We Use Your Information
Information collected by st18 is used solely for purposes related to platform operations and user needs. We do not sell personal data to any third party for commercial purposes.
The primary purposes for which your information is used are as follows:
- Processing account registration and verifying user identity in accordance with applicable legal requirements in Malaysia.
- Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
- Providing customer support and responding to enquiries submitted through the platform's communication channels.
- Sending important account notifications such as login confirmations, transaction alerts, and security updates.
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Improving platform functionality based on usage patterns and user feedback.
If you have agreed to receive marketing communications, we may send you information about platform offers. You can withdraw this consent at any time through your account settings.
3. Cookies & Tracking
The st18 platform uses cookies and similar tracking technologies to enhance user experience and maintain session security. Cookies are small text files stored on your device when you visit our platform.
Types of cookies used include:
- Session Cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves personal preferences such as interface language and display settings to make repeat visits more convenient.
- Analytics Cookies: Collecting anonymised usage data for internal analytics to improve platform performance.
You can control or disable cookies through your browser settings. However, disabling session cookies may affect your ability to log in and use the platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
User data is stored on servers protected with industry-standard encryption. st18 employs strict security protocols including data encryption in transit (TLS) and layered access controls to ensure that only authorised personnel can access sensitive data.
We retain account information and transaction records for as long as your account remains active and for any period required by applicable legal obligations. Once an account is closed, data will be deleted or anonymised within a reasonable timeframe unless a longer retention period is required by law.
Sharing with Third Parties
St18 does not sell or rent users' personal data to third parties. However, we may share information in the following limited circumstances:
- Payment Providers: Required transaction information is sent to licensed payment providers to process deposits and withdrawals in MYR.
- Legal Requirements: We may be required to disclose information to the relevant authorities where mandated by Malaysian law, court order, or official investigation.
- Identity Verification: Third-party identity verification services may receive limited information strictly for account verification purposes.
All third parties working with st18 are required to adhere to data protection standards equivalent to our own.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a user of the st18 platform in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Such requests can be submitted through customer support.
- Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction. Most basic details can be updated directly through your account profile settings.
- Right to Erasure: You may request the deletion of your personal data, subject to any legal retention requirements that may stipulate a minimum retention period.
- Right to Object to Processing: You can opt out of having your data used for marketing purposes by updating your notification settings within your account.
Privacy Policy Updates
St18 reserves the right to update this privacy policy from time to time to reflect changes in platform practices, legal requirements, or the technologies we use. The latest version will always be available on this page with an updated effective date. Continued use of the platform after any such changes constitutes acceptance of the revised policy.
How to Contact Us
For any enquiries, requests, or complaints regarding your privacy and personal data, please contact the st18 support team via live chat on the platform or by email at [email protected]. We aim to respond to all privacy-related enquiries within three business days. You may also refer to the platform FAQ for answers to common enquiries.
Need more information or have questions about your privacy?
Our team is ready to help. Contact us or check the help page for guidance on accounts and data protection.